Publisher review:Help Desk ASP is a complete customer support and knowledgebase system. Help Desk ASP is a complete customer support and knowledgebase system.
It allos you to provide fast and efficient answers for your site visitors, employees or clients. If they don't find their answer in the previous issues you've activated, visitors can quickly submit a new question from any online browser.
Customer support representatives receive email notification (on their PDA if desired) or they can simply login from any online browser to work on issues in their category of expertise. Service reps can be mobile and still empowered with all the tools they need to provide excellent customer support. It is an affordable software for businesses or sites that receive lots of questions (issues or tickets), or if more than one agent responds to support issues.
Advantages:
- A polished image, for your company - information for your visitors.
- Improved efficiency and information sharing, for your customer service representatives.
- Saves time & money; good support can even increase sales!
- Completely web based, so you don't need anything other than a browser to administer your knowledgebase or ticket center.
- The solution of choice for existing small to medium size businesses - around the globe.
- Easy language translation.
Key Features:
- Solutions are suggested before the public may submit an issue. (May also be disabled.)
- Files can be uploaded and attached to issues by Help Desk users or agents.
- Supports ASPemails, CDONTS, JMail, Dundas, CDONTS, CDOSYS, etc.
- Unlimited number of support representatives and issues.
- Electronic version of admin guide and user's guide included.
- Free future full-version upgrade included.
- Full source code included.
- Free FTP installation included.
- No DLLs or Active X to install.
- Developed in ASP.
Administrator Features:
Security & Privacy
- Admin login requires username & password.
- Set agent access rights, in detail.
- Agent only memo for each issue.
- Issues can be in KB, or not!
- Per agent viewing preferences.
- Representative (Agent) Functions
- Add/List/Edit/Delete/Relate issues
- Prioritize issues (5 levels)
- Reassign issue/categories/reps
- View issue summary
- View automatic issue history
- Change status of issue at any time
- View customer's system configuration
- Automatic URL and email recognition
- Look-up & copy previous solution
- Add or look-up & copy draft reply
- Enable secondary email address (Cell, Pager, PDF capable)
- Mark issue as 'max exposure'
- Modify issue listing columns shown
- WYSIWYG editor
- Write draft responses for FAQs & KB (Can be reapplied to new issues.)
- Include custom signatures, etc.
Tools for any level agent
- Sort & search issues
- Paging for fast navigation
- Built-in To-Do Manager
- Built-in Address Book
Tools for Administrators
- Add 5 optional text fields to issue submit forms
- Add custom fields of 'other' types.
- Customize security levels per agent, per task
- List/Add/Edit/Disable/Delete representatives
- List/Add/Disable/Delete categories
- Add/Edit/Disable/Delete category announcements
- View category overview report
- View user overview report
- View representative (agent) overview report
- View detailed agent activity logs
- Send internal 'customer-service' emails
- Send mass emails to all clients
- Set 'related' issues (further organization)
- View help desk statistics
- View / sort client issues report (Who is submitting the most issues?)
- View /sort client comments report (What do your visitors have to say?)
- View average reply times (Which agents are most efficient?)
- Customize autogenerated outgoing emails
- Assign to-do's to other agents
- Set number of open issues per agent
- Enable/disable activity logs per agent
- Check for recent Help Desk version update
- Suggest features for the next HD release
User Features
- Easy to use
- No need to register
- Paging for easy navigation
- Intuitive user interface
- Always accessible
- Find answers & offer opinions
- View/search/sort categorized FAQs
- Launch convenient Browser Toolbar
- View related issues list
- View category announcements
- Bookmark favorite issues
- Quickly view most important issues
- Vote on quality of issue resolution
- Leave comment on each issue
- Email selected issues to a friend
- Ask questions or raise issues
- Convenient Suggested Solutions list after submitting new question title (Saves time)
- Submit new issue(s)
- Update your unresolved questions
- View personally submitted questions list
- View personally submitted question details - private or public (except internal memo)
- Reopen a previous issue
- Request a list of all usernames and passwords used with your email address
- Check status of your issues
- Automatic email when issue resolved
- Receive email when issue submitted for you (Includes assigned username and password.)
Help Desk ASP 6.3 is a ASP.NET script for FAQ and Knowledgebase scripts design by Expinion.net.
It runs on following operating system: Windows.
Help Desk ASP is a complete customer support and knowledgebase system.
Operating system:Windows
Help Desk ASP 6.3 script details 
